GENERAL QUESTIONS

What does Spike Systems manufacture?

Spike Systems designs and manufactures high-performance vehicle access control and
perimeter security equipment. Our product line includes traffic spike systems, barrier gates,
crash-rated vehicle barriers, directional traffic controllers, removable vehicle barriers, and
custom access control solutions for commercial, industrial, government, aviation, military,
parking, and fleet management applications.

What industries use Spike Systems products?

Our products are trusted across many industries, including:

• Airports
• Rental car facilities
• Government agencies
• Military installations
• Ports of entry
• Utility companies
• Commercial properties
• Distribution centers
• Manufacturing facilities
• Logistics hubs
• Parking garages
• Fleet operations

Where are Spike Systems products manufactured?

Spike Systems products are proudly designed and manufactured in Phoenix, AZ in the United
States, using high-quality materials built for long-term performance.

Do you sell directly or through dealers?

We work directly with end users, contractors, integrators, architects, engineers, distributors, and
government agencies.

TRAFFIC SPIKE QUESTIONS

How do traffic spikes work?

Traffic spikes use directional steel teeth that allow vehicles to travel safely in one direction while
discouraging or preventing travel in the opposite direction. They are commonly installed at
parking exits, secure facilities, and restricted-access locations.

Will traffic spikes damage tires?

Traffic spikes are designed to discourage unauthorized entry. Vehicles traveling in the correct
direction pass safely over the spikes. Vehicles driving in the wrong direction risk tire damage.

Can traffic spikes be surface mounted?

Yes. Many Spike Systems products are surface-mounted, allowing installation without costly
excavation or major concrete work.

Why choose a surface-mounted traffic spike?

Surface-mounted systems offer several advantages:

• Faster installation
• Lower labor costs
• Minimal site disruption
• Easier maintenance
• No excavation required
• Easier relocation if needed

Are Spike Systems traffic spikes customizable?

Yes. Many products can be customized for lane width, finish, installation requirements, and
integration with other security equipment.

BARRIER GATE QUESTIONS

What is a barrier gate?

A barrier gate controls vehicle access by raising and lowering a steel arm or steel plate to
regulate entry into secure or controlled locations.

What is the difference between a barrier gate and a crash-rated barrier?

Traditional barrier gates manage traffic flow. Crash-rated barriers are engineered and independently tested to stop hostile or unauthorized
vehicles.

What is a crash-rated barrier?

A crash-rated barrier has undergone independent impact testing to verify its ability to stop
vehicles traveling at specified speeds according to recognized testing standards.

Why choose a crash-tested barrier?

Crash-tested barriers provide verified performance rather than theoretical protection. Testing
demonstrates the barrier’s ability to withstand vehicle impacts under controlled conditions.

How fast do your barrier gates operate?

Operating speeds vary by product, but many Spike Systems barrier gates open and close in
approximately three seconds.

INSTALLATION QUESTIONS

Do your products require excavation?

Many of our products are designed for surface mounting, eliminating the need for extensive
excavation and reducing installation costs.

How long does installation take?

Installation time depends on the product and site conditions. Surface-mounted systems can
often be installed significantly faster than traditional embedded systems.

Can your systems be installed on existing concrete?

Yes. Many Spike Systems products are specifically designed for installation on existing concrete
and asphalt surfaces.

Do you offer installation?

Spike Systems does not perform installation directly. However, we work with experienced
contractors and offer a Preferred Installer Program featuring installers familiar with our products
and installation requirements.

What is a Preferred Installer?

Preferred Installers have demonstrated experience installing Spike Systems products according
to our recommended procedures, helping preserve product performance and warranty
coverage.

TECHNOLOGY & INTEGRATION

Can Spike Systems products integrate with access control systems?

Yes. Many products integrate with:

• Card readers
• Keypads
• License Plate Recognition (LPR)
• RFID systems
• Parking management software
• Security cameras
• Guard booths
• Building access control systems

Can your systems work with parking software?

Yes. Our products are commonly integrated into parking management systems used by airports,
commercial parking facilities, and rental car operations.

Do your barriers work with License Plate Recognition?

Yes. Our barrier systems can integrate with many LPR systems to automate vehicle access.

GOVERNMENT QUESTIONS

Does Spike Systems sell to government agencies?

Yes. We work with federal, state, county, municipal, military, and aviation customers.

Are your products Made in America?

All Spike Systems products are manufactured in the USA. Please contact us regarding Buy
America or Buy American requirements for your project.

Can Spike Systems respond to government solicitations?

Yes. Spike Systems responds to federal, state, local, military, airport, and other public sector
procurement opportunities. We are also able to accept purchase orders (POs), making it easy
for government agencies, municipalities, and qualified commercial customers to procure our
products through their standard purchasing process.

MAINTENANCE

How much maintenance do traffic spikes require?

Routine inspections and periodic cleaning help maximize product life. Maintenance
requirements vary depending on traffic volume and environmental conditions.

How long do Spike Systems products last

With proper installation and maintenance, many Spike Systems products provide reliable
performance for many years, even in demanding commercial or harsh weather environments.

Are replacement parts available?

Yes. Replacement parts are available for many products to minimize downtime and extend
service life.

WARRANTY

Do your products come with a warranty?

Yes. Warranty coverage varies by product. Products installed according to our installation
guidelines are eligible for warranty protection.

Does improper installation affect the warranty?

Yes. Improper installation may compromise performance and could void portions of the product
warranty. We recommend using qualified installers familiar with our products.

PURCHASING

How do I request a quote?

Contact Spike Systems through our online quote request form or call our sales team. We’ll help
identify the best solution based on your project requirements.

Do you build custom vehicle security solutions?

Yes. Our engineering team can design customized vehicle access control and perimeter
security solutions for unique site conditions. Reach out to us for collaboration on your specific
needs.

What information should I have before requesting a quote?

Helpful information includes:

• Site location
• Lane width
• Traffic volume
• Desired security level
• Existing access control equipment
• Installation surface
• Electrical availability
• Project timeline
  

SHIPPING & DELIVERY

Do you ship internationally?

Yes. Spike Systems ships products throughout the United States and internationally wherever
reliable freight and logistics services are available. If you’re located outside the U.S., our team
will work with you to determine the most efficient shipping solution for your location.

What shipping methods do you offer?

We offer a variety of shipping options based on the size of your order, delivery timeline, and
destination. Shipping methods may include:

• UPS for smaller shipments and replacement parts
• LTL (Less-Than-Truckload) freight
• Dedicated hotshot delivery
• Full truckload freight for large orders
• International freight forwarding when applicable

Our team will recommend the most cost-effective shipping method for your project.

Can I arrange my own freight carrier?

Yes. Customers are welcome to arrange their own freight carrier if preferred. We will coordinate
pickup with your designated transportation provider to help ensure a smooth shipping process.

Is there a handling fee if I arrange my own freight?

Yes. If you choose to use your own freight carrier or arrange third-party shipping, a handling fee
will apply. This fee helps cover the labor, equipment, packaging, scheduling, and loading
required to safely prepare your order for pickup. Please contact our sales team if you have
questions about shipping options or handling charges before placing your order.

How are Spike Systems products packaged?

Most Spike Systems products are securely palletized and shipped partially or fully pre-
assembled whenever possible. This helps protect the equipment during transit while reducing
installation time and simplifying assembly in the field.

How long does shipping take?

Shipping times vary depending on product availability, manufacturing lead times, destination,
and shipping method. Your sales representative will provide an estimated ship date and transit
time when your order is confirmed.

Will my equipment arrive ready to install?

Yes. Many of our products arrive pre-assembled or partially assembled to minimize field labor
and simplify installation. Detailed installation instructions are included, and our technical team is
available to answer installation questions if needed.